Privacy Policy

Our Privacy Policy

This policy sets out the basis on which any personal data we collect from you, that you provide to us or that we obtain from other sources, will be processed by us when you use our website at www.zeli.uk, purchase products from us or sign up to our newsletter.

Basis for processing personal data:

How and why we process your personal data, as well as the legal basis on which we carry out this processing.

Where you order our products online (zeli.uk), we will process your personal data to provide these products to you (for example, by delivering products to you). Our use of your personal data in this way includes sharing your personal data with our employees and other personnel as well as some of our suppliers such as our payment gateway provider and our courier service.

To make our website better we may also process personal data in order to provide you with a more tailored experience, including using personal data to make sure our website is displayed in the most effective way for the device you are using. This processing means that our services will be more tailored to you.

We will also process personal data for the purposes of making our website more secure, and to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical purposes.

The legal basis on which we process personal data in these circumstances is our legitimate interest to provide you with a better user experience, and to ensure that our website is kept secure.

The use of any non-essential cookies is subject to your consent. You can also prevent us from using your personal data in this way by using the 'do not track' functionality in the internet browser. If you enable such 'do not track' functionality, our website may be less tailored to your needs and preferences.

For marketing purposes where you have opted in to receive marketing communications from us, we will process your personal data to provide you with marketing communications in line with the preferences you have provided. We may use external marketing agents to help us with such marketing communications.

Categories of information we collect from you:

We will collect and process the following personal data:

Information you give us, this is the information about you that you give us by filling in your details at the online checkout process or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you sign up for our newsletter, participate in social media functions on our website, enter a promotion or event, complete a survey and/or when you report a problem with our website. The information you give us may include names, addresses, email addresses and phone numbers.

Cookies:

Our website uses cookies to distinguish you from other users of our website. This helps us to provide users with a good experience when users browse our website and also allows us to improve our website. By continuing to browse the website, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer's browser or hard drive if you provide your consent.

The Site uses the following types of cookies:

a. 'session cookies' , which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies', which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third-party cookies' , which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We use a tool which is based on the Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.

If non-essential cookies are used, users will need to be made aware of this and their consent collected. A common way to collect consent is to use a cookies banner.

How do we use your information:

We will combine the information you provide to us with information we collect about you. We will use this information and the combined information for the purposes set out above.

Where we store personal data:

The data that we collect from you will be stored in and will not be transferred out of the European Economic Area.

All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. You must not share your password with anyone.

Period of Storage:

Where you purchase products from us, we will retain your data for a period of three years after the goods were delivered, to ensure that we are able to assist with any questions or feedback in relation to our goods or to enforce, or protect, or defend our legal rights.

Where we have processed your personal data to provide marketing communications with your consent, we may contact you at least every twelve months to ensure you are happy to continue receiving such communications. If you tell us that you no longer wish to receive such communications, your personal data will be removed from our mailing lists.

Rights under data protection laws:

You are not obligated to provide us with your personal data but if you chose not to provide your us with your personal data, we can not sell and deliver our products to you. If you go ahead with purchasing products through our website, you provide us with consent to use your personal data in the ways mentioned on this page.

Links on our website:

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that you have left our website and these websites have their own privacy policies. We do not accept any responsibility or liability for these policies or websites. Please check these policies before submitting any personal data to these websites.

Changes to our privacy policy:

Any changes we make to our privacy policy in the future will be posted on this webpage and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact:

Questions, comments and requests regarding this privacy policy are welcomed. You can contact us by emailing contact@zeli.uk

This privacy policy was last updated on 1 October 2021.